Feedback and complaints procedure for customers
Klar Cite summary
The site must have feedback and complaints procedure for customers in place. It is needed for the gold level. It applies to concrete.
Concrete Sustainability Council·clause B4.03·p.78
The publisher’s words
CSC Technical Manual (Precast Concrete with own fresh concrete production) clause B4.03 — words not shown. Read it at the source. The publisher reserves the right to its wording, so it is not republished here. The clause is held and cited here, and its words are read at the source.
The clause is held and verified. Only its words are withheld.
What the product must meet
- Applies to
- Concrete
How it is proven
- Evidence required
- Link on website OR phone number OR Email address OR contact details of a responsible person to handle the complaints. The contact can also be on company level, as long as it covers local complaints/grievances.
- Who checks it
- Independent body verifies — a certifier, auditor or verifier with no stake
How to read this clause
Klar Cite’s reading of the clause, not the scheme’s own claim.
- Type of requirement
- Have a system in place — e.g. a management system, a procedure or a take-back scheme
- Required?
- Yes, from Gold up — below Gold it earns points
- Level
- Gold — the level of the credential this clause belongs to
Cite this clause
Concrete Sustainability Council · CSC Technical Manual (Precast Concrete with own fresh concrete production) · version v3.0 · clause B4.03 · page 78 · build 2026-10-16-0230 · https://klarcite.com/r/239ff9bc02751ad8
Record details
Page 78, B4.03 Feedback and complaints procedure for customers. Read in build 2026-10-16-0230, harvested 2026-10-16.
uid 239ff9bc02751ad8 · document 7156fa3745c18186 · fidelity verbatim · published 2025-07-01
Other clauses in this standard
| Clause | Name |
|---|---|
| B1.01 | Local Economy |
| B2.01 | Ethical risk assessment |
| B2.02 | Policy or code for ethical business |
| B2.03 | Confidential investigation |
| B2.04 | Responsible political involvement |
| B2.05 | Respect for property rights |