Customer complaints
Mandatory
Required: must be met for the credential.
Klar Cite summary
The licensee must keep a record of customer complaints so that product quality is held steady throughout the licence. Evidence the scheme asks for: upload your company’s routine for handling and archiving customer complaints.
Nordic Swan·clause O29·p.26
Original wording
The publisher lets each reader see 7 of this document’s clauses a day when signed in, or 5 without signing in.
This is the publisher’s condition for Klar Cite showing its words; the limits, the citation and everything else on this page are free to read. Showing the wording counts one clause.
Details
How it is proven
- Evidence required
- Upload your company’s routine for handling and archiving customer complaints.
- Who checks it
- Independent body verifies — a certifier, auditor or verifier with no stake
Klar Cite’s reading
Klar Cite’s reading of the clause, not the scheme’s own claim.
- Type of requirement
- Meet a limit or condition — e.g. a maximum emission or a minimum recycled content
- Standing
- Required — must be met for the credential
Cite this clause
Nordic Swan · Textile Floor Coverings And Carpets (113) · version Group 113 v2.0 · clause O29 · page 26 · build 2026-10-27-1239 · https://klarcite.com/r/c3f5119404309bf8
Record details
Page 26, 4.7 Licence maintenance. Read in build 2026-10-27-1239, harvested 2026-10-27.
uid c3f5119404309bf8 · document 27120c6b668bae11 · fidelity verbatim · publication date not recorded