Feedback and complaints procedure for customers
Klar Cite summary
The site must have feedback and complaints procedure for customers in place. It is needed for the gold level. It applies to cement. This is possibly linked to people and fair work.
Concrete Sustainability Council·clause B4.03·p.74
The publisher’s words
CSC Technical Manual (Slag Grinding) clause B4.03 — words not shown. Read it at the source. The publisher reserves the right to its wording, so it is not republished here. The clause is held and cited here, and its words are read at the source.
The clause is held and verified. Only its words are withheld.
What the product must meet
- Applies to
- Cement
How it is proven
- Evidence required
- Link on website OR phone number OR Email address OR contact details of a responsible person to handle the complaints. The contact can also be on company level, as long as it covers local complaints/grievances.
- Who checks it
- Applicant declares — a signed statement from the applicant
How to read this clause
Klar Cite’s reading of the clause, not the scheme’s own claim.
- Type of requirement
- Have a system in place — e.g. a management system, a procedure or a take-back scheme
- Required?
- Yes, from Gold up — below Gold it earns points
- Topic
- Social Health & Equity — the topic the clause addresses, grouped by the Common Materials Framework (CMF)
- Level
- Gold — the level of the credential this clause belongs to
Cite this clause
Concrete Sustainability Council · CSC Technical Manual (Slag Grinding) · version v3.0 · clause B4.03 · page 74 · build 2026-10-16-0230 · https://klarcite.com/r/2bf2b91c1e8b35a2
Record details
Page 74, B4 - Feedback Procedure. Read in build 2026-10-16-0230, harvested 2026-10-16.
uid 2bf2b91c1e8b35a2 · document 137925db5c270170 · fidelity condensed · published 2025-12-01