The document this clause was read from is superseded. It is kept so older citations resolve.
Feedback and complaints procedure for customers
Klar Cite summary
This clause concerns feedback and complaints procedure for customers. It is needed for the gold level. Evidence the scheme asks for: link on website; phone number; email address.
Concrete Sustainability Council·clause B4.03·p.133
The publisher’s words
CSC Technical Manual clause B4.03 — words not shown. Read it at the source. The publisher reserves the right to its wording, so it is not republished here. The clause is held and cited here, and its words are read at the source.
The clause is held and verified. Only its words are withheld.
How it is proven
- Evidence required
- Link on website OR phone number OR Email address OR contact details of a responsible person to handle the complaints. The contact can also be on company level, as long as it covers local complaints/grievance.
- Who checks it
- Applicant declares — a signed statement from the applicant
How to read this clause
Klar Cite’s reading of the clause, not the scheme’s own claim.
- Type of requirement
- Provide information — e.g. declare ingredients or publish an environmental product declaration
- Required?
- Yes, from Gold up — below Gold it earns points
- Level
- Gold — the level of the credential this clause belongs to
Cite this clause
Concrete Sustainability Council · CSC Technical Manual · version v2.1 · clause B4.03 · page 133 · build 2026-10-16-0230 · https://klarcite.com/r/10b8fc3c9815064c
Record details
Page 133. Read in build 2026-10-16-0230, harvested 2026-10-16.
uid 10b8fc3c9815064c · document 1a9857eb57c8253e · fidelity verbatim · published 2021-11-22