Feedback and complaints procedure for customers
Klar Cite summary
The site must have feedback and complaints procedure for customers in place. It is needed for the gold level.
Concrete Sustainability Council·clause B4.03·p.68
The publisher’s words
CSC Technical Manual (Recycled Aggregates) clause B4.03 — words not shown. Read it at the source. The publisher reserves the right to its wording, so it is not republished here. The clause is held and cited here, and its words are read at the source.
The clause is held and verified. Only its words are withheld.
How it is proven
- Evidence required
- 1. Link on website OR phone number OR Email address OR contact details of a responsible person to handle the complaints. The contact can also be on company level, as long as it covers local complaints/grievances.
- Who checks it
- Applicant declares — a signed statement from the applicant
How to read this clause
Klar Cite’s reading of the clause, not the scheme’s own claim.
- Type of requirement
- Have a system in place — e.g. a management system, a procedure or a take-back scheme
- Required?
- Yes, from Gold up — below Gold it earns points
- Level
- Gold — the level of the credential this clause belongs to
Cite this clause
Concrete Sustainability Council · CSC Technical Manual (Recycled Aggregates) · version v3.0 · clause B4.03 · page 68 · build 2026-10-16-0230 · https://klarcite.com/r/065fbf9e40f665e5
Record details
Page 68. Read in build 2026-10-16-0230, harvested 2026-10-16.
uid 065fbf9e40f665e5 · document 0c76d0b579b9f3d6 · fidelity verbatim · published 2025-07-01
Other clauses in this standard
| Clause | Name |
|---|---|
| B1.01 | Local Economy |
| B2.01 | Ethical risk assessment |
| B2.02 | Policy or code for ethical business |
| B2.03 | Confidential investigation |
| B2.04 | Responsible political involvement |
| B2.05 | Respect for property rights |