Feedback and complaints procedure for customers
Klar Cite summary
This clause concerns feedback and complaints procedure for customers. It is needed for the gold level.
Concrete Sustainability Council·clause B4.03·p.76
The publisher’s words
CSC Technical Manual (Marine Aggregates) clause B4.03 — words not shown. Read it at the source. The publisher reserves the right to its wording, so it is not republished here. The clause is held and cited here, and its words are read at the source.
The clause is held and verified. Only its words are withheld.
How it is proven
- Evidence required
- Link on website OR phone number OR Email address OR contact details of a responsible person to handle the complaints. The contact can also be on company level, as long as it covers local complaints/grievances.
- Who checks it
- Applicant declares — a signed statement from the applicant
How to read this clause
Klar Cite’s reading of the clause, not the scheme’s own claim.
- Type of requirement
- Provide information — e.g. declare ingredients or publish an environmental product declaration
- Required?
- Yes, from Gold up — below Gold it earns points
- Level
- Gold — the level of the credential this clause belongs to
Cite this clause
Concrete Sustainability Council · CSC Technical Manual (Marine Aggregates) · version v3.0 · clause B4.03 · page 76 · build 2026-10-16-0230 · https://klarcite.com/r/ff47f9d8d2fc639c
Record details
Page 76. Read in build 2026-10-16-0230, harvested 2026-10-16.
uid ff47f9d8d2fc639c · document 5845577c133dc494 · fidelity verbatim · published 2026-06-10
Other clauses in this standard
| Clause | Name |
|---|---|
| B1.01 | Local Economy |
| B2.01 | Ethical risk assessment |
| B2.02 | Policy or code for ethical business |
| B2.03 | Confidential investigation |
| B2.04 | Responsible political involvement |
| B2.05 | Respect for property rights |