Feedback and complaints procedure for customers
Klar Cite summary
This clause concerns feedback and complaints procedure for customers. It is needed for the gold level. Evidence the scheme asks for: link on website; phone number; email address.
Concrete Sustainability Council·clause B4.03·p.79
The publisher’s words
CSC Technical Manual (Cement Grinding and Blending) clause B4.03 — words not shown. Read it at the source. The publisher reserves the right to its wording, so it is not republished here. The clause is held and cited here, and its words are read at the source.
The clause is held and verified. Only its words are withheld.
How it is proven
- Evidence required
- 1. Link on website OR phone number OR Email address OR contact details of a responsible person to handle the complaints. The contact can also be on company level, as long as it covers local complaints/grievances.
- Who checks it
- Applicant declares — a signed statement from the applicant
How to read this clause
Klar Cite’s reading of the clause, not the scheme’s own claim.
- Type of requirement
- Provide information — e.g. declare ingredients or publish an environmental product declaration
- Required?
- Yes, from Gold up — below Gold it earns points
- Level
- Gold — the level of the credential this clause belongs to
Cite this clause
Concrete Sustainability Council · CSC Technical Manual (Cement Grinding and Blending) · version v3.0 · clause B4.03 · page 79 · build 2026-10-16-0230 · https://klarcite.com/r/8ad63a307479c7cf
Record details
Page 79, B4 - Feedback Procedure. Read in build 2026-10-16-0230, harvested 2026-10-16.
uid 8ad63a307479c7cf · document 581191875b1cba6a · fidelity verbatim · published 2025-12-01