The document this clause was read from is superseded. It is kept so older citations resolve.
Feedback and complaints procedure for the local community
Klar Cite summary
This clause concerns feedback and complaints procedure for the local community. It is needed for the gold level. It applies to cement. This concerns people and fair work.
Concrete Sustainability Council·clause B4.01·p.71
The publisher’s words
CSC Technical Manual (Cement Grinding and Blending) clause B4.01 — words not shown. Read it at the source. The publisher reserves the right to its wording, so it is not republished here. The clause is held and cited here, and its words are read at the source.
The clause is held and verified. Only its words are withheld.
What the product must meet
- Applies to
- Cement
How it is proven
- Evidence required
- Link on website OR phone number OR Email address OR contact details of a responsible person to handle the complaints. The contact can also be on company level, as long as it covers local complaints/grievance.
- Who checks it
- Applicant declares — a signed statement from the applicant
How to read this clause
Klar Cite’s reading of the clause, not the scheme’s own claim.
- Type of requirement
- Provide information — e.g. declare ingredients or publish an environmental product declaration
- Required?
- Yes, from Gold up — below Gold it earns points
- Topic
- Social Health & Equity — the topic the clause addresses, grouped by the Common Materials Framework (CMF)
- Level
- Gold — the level of the credential this clause belongs to
Cite this clause
Concrete Sustainability Council · CSC Technical Manual (Cement Grinding and Blending) · version v2.1 · clause B4.01 · page 71 · build 2026-10-16-0230 · https://klarcite.com/r/271aebaeb213ee8a
Record details
Page 71 of the file (printed page 70), B4.01 Feedback and complaints procedure for the local community. Read in build 2026-10-16-0230, harvested 2026-10-16.
uid 271aebaeb213ee8a · document 5ac46e5a68f5862a · fidelity verbatim · published 2023-09-01
Other clauses in this standard
| Clause | Name |
|---|---|
| B1.01 | Local Economy |
| B2.01 | Ethical risk assessment |
| B2.02 | Policy or code for ethical business |
| B2.03 | Confidential investigation |
| B2.04 | Responsible political involvement |
| B2.05 | Respect for property rights |