The document this clause was read from is superseded. It is kept so older citations resolve.
Feedback and complaints procedure for customers
Klar Cite summary
The site must have feedback and complaints procedure for customers in place. It is needed for the gold level.
Concrete Sustainability Council·clause B4.03·p.62
The publisher’s words
CSC Technical Manual (Recycled Aggregates) clause B4.03 — words not shown. Read it at the source. The publisher reserves the right to its wording, so it is not republished here. The clause is held and cited here, and its words are read at the source.
The clause is held and verified. Only its words are withheld.
How it is proven
- Evidence required
- Link on website OR phone number OR Email address OR contact details of a responsible person to handle the complaints. The contact can also be on company level, as long as it covers local complaints/grievance.
- Who checks it
- Applicant declares — a signed statement from the applicant
How to read this clause
Klar Cite’s reading of the clause, not the scheme’s own claim.
- Type of requirement
- Have a system in place — e.g. a management system, a procedure or a take-back scheme
- Required?
- Yes, from Gold up — below Gold it earns points
- Level
- Gold — the level of the credential this clause belongs to
Cite this clause
Concrete Sustainability Council · CSC Technical Manual (Recycled Aggregates) · version v2.1 · clause B4.03 · page 62 · build 2026-10-16-0230 · https://klarcite.com/r/129afe94c7bb440a
Record details
Page 62, B4 - Feedback Procedure. Read in build 2026-10-16-0230, harvested 2026-10-16.
uid 129afe94c7bb440a · document b101af454a6b608a · fidelity verbatim · published 2022-10-21