The document this clause was read from is superseded. It is kept so older citations resolve.
Feedback and complaints procedure for customers
Concrete Sustainability Council·clause B4.03·p.133
The requirement
CSC Technical Manual clause B4.03 — words not shown. Read it at the source. The publisher reserves the right to its wording and sells access to it. The clause is held and cited here, and its words are read at the source.
The clause is held and verified. Only its words are withheld.
How it is proven
- Evidence required
- Link on website OR phone number OR Email address OR contact details of a responsible person to handle the complaints. The contact can also be on company level, as long as it covers local complaints/grievance.
- Who checks it
- Applicant declares — a signed statement from the applicant
How Klar Cite classifies it
Klar Cite’s reading of the clause, not the scheme’s own claim.
- What it asks
- Disclose — information the applicant must provide
- Standing
- Required — must be met for the credential
- Level
- Bronze — the level of the credential this clause belongs to
Cite this clause
Concrete Sustainability Council · CSC Technical Manual · version v2.1 · clause B4.03 · page 133 · build 2026-10-05-0439 · https://klarcite.com/r/ad476da18522e97f
Record details
Page 133. Read in build 2026-10-05-0439, harvested 2026-10-05.
uid ad476da18522e97f · document 1a9857eb57c8253e · fidelity verbatim · published 2021-11-22
Other clauses in this standard
| Clause | Name |
|---|---|
| 1.7 | Use of CSC Logo |
| 1.8 | Certificate Validity and Withdrawal |
| 1.9 | Grievance Procedure |
| 3.4 | Traceability Framework |
| B1.01 | Local Economy |
| B2.01 | Ethical risk assessment |