Feedback procedure for customers
Concrete Sustainability Council·clause B4.03·p.164
The requirement
CSC Technical Manual clause B4.03 — words not shown. Read it at the source. The publisher reserves the right to its wording and sells access to it. The clause is held and cited here, and its words are read at the source.
The clause is held and verified. Only its words are withheld.
How it is proven
- Evidence required
- Link on website OR phone number OR Email address OR contact details of a responsible person to handle the complaints. The contact can also be on company level, as long as it covers local complaints/grievances.
- Who checks it
- Applicant declares — a signed statement from the applicant
How Klar Cite classifies it
Klar Cite’s reading of the clause, not the scheme’s own claim.
- What it asks
- Have in place — a plan, procedure or system the applicant must operate
- Standing
- Required — must be met for the credential
- Level
- Bronze — the level of the credential this clause belongs to
Cite this clause
Concrete Sustainability Council · CSC Technical Manual · version v3.0 · clause B4.03 · page 164 · build 2026-10-05-0439 · https://klarcite.com/r/a932ae535ba2ece0
Record details
Page 164, B4 - Feedback Procedure. Read in build 2026-10-05-0439, harvested 2026-10-05.
uid a932ae535ba2ece0 · document 9459685e7c45ce1c · fidelity verbatim · published 2025-12-01
Other clauses in this standard
| Clause | Name |
|---|---|
| B1.01 | Local Economy |
| B2.01 | Ethical risk assessment |
| B2.02 | Policy or code for ethical business |
| B2.03 | Confidential investigation |
| B2.04 | Responsible political involvement |
| B2.05 | Respect for property rights |