Timely resolution of complaints and appeals
FSC·clause 7.13.7·p.35
The requirement
FSC-STD-20-001 General requirements for certification bodies clause 7.13.7 — words not shown. Read it at the source. The publisher reserves the right to its wording and sells access to it. The clause is held and cited here, and its words are read at the source.
The clause is held and verified. Only its words are withheld.
What the product must meet
- Exemptions
- NOTE: Exceptions to the timelines may apply in case of persistent or vexatious complaints as per Clause 7.13.7.
How it is proven
- Who checks it
- Independent body verifies — a certifier, auditor or verifier with no stake
How Klar Cite classifies it
Klar Cite’s reading of the clause, not the scheme’s own claim.
- What it asks
- Disclose — information the applicant must provide
- Standing
- Required — must be met for the credential
Cite this clause
FSC · FSC-STD-20-001 General requirements for certification bodies · version FSC-STD-20-001 V5-0 · clause 7.13.7 · page 35 · build 2026-10-05-0439 · https://klarcite.com/r/5c36bb7a16bad332
Record details
Page 35. Read in build 2026-10-05-0439, harvested 2026-10-05.
uid 5c36bb7a16bad332 · document 4073607218f70804 · fidelity verbatim · published 2025-10